View of Roadford Lake Lodges across the meadow

Privacy Policy

We respect your privacy and take it very seriously. We are committed to safeguarding your details while providing you with an informative and personal service. This policy describes how, in accordance with the General Data Protection Regulation (GDPR), we protect the information you have provided to us.

1. Information which we hold:

The personal data which we hold comes directly from you. This can be over the telephone, by email or via our website for instance:

  • Information provided by you when calling us
  • Information provided by you when using our email address
  • Information provided by you when using our online contact form

This information may include your name, address, telephone number(s), email address and details of of a booking made with us.

2. How we use the details:

To provide you with information about our lodges, or special offers which we feel may interest you.

In our legitimate business interest, we will keep your details to provide the relevant services; maintain business records to satisfy tax, legal and other regulatory requirements; and address any potential legal issues that may arise.

3. Storage of your personal data:

We take appropriate steps to keep your personal data secure, including password, industry-standard firewall and anti-virus protection.

4. Information disclosure:

We do not share, sell, distribute or lease your personal information to any third party unless we have your permission or are required by law to do so.

5. Your rights:

Within the GDPR you have the following rights over your personal data that we hold:

  • The right to be informed of the data we hold about you.
  • The right to rectify information held about you.
  • We aim to ensure that the information we hold about you is accurate at all times. It would be helpful if you would notify us of any updates to your contact details as and when they occur.
  • The right to ask us to delete personal data held about you.

To request the deletion of personal data, please contact us via email. We will endeavour to respond to your request within a reasonable period and in any event within one month from when the request is received in compliance with data protection legislation.

You can stop receiving messages from us by unsubscribing by email, post or by contacting us directly. Your contact details will be deleted.

6. Cookies

We collect anonymous tracking information via Google Analytics, Google Webmaster Console and Bing to better understand how visitors use our website. This information is kept for two years. Please refer to our Cookie Policy for further information.

This policy was last updated in September 2022